All maintenance / repairs / warranties are done in conjunction with your technician and the manufacturer maintenance operational manual.
If you have a maintenance issue or need a spare part please contact Odette from Lotus on her email at firstname.lastname@example.org and she will provide you with repair information.
In your email you should make sure to include;
A photo of the plate on the press that shows the serial number and the model details
A photo taken from the front view with the press in the open position
A description of the issue/s you are having